TurnKey Server Administration Panel Frequently Asked Questions
  1. What is the TurnKey Server Administration Panel?
  2. What is a Dedicated Server?
  3. What is a Virtual Private Server?
  4. How do I login to my TurnKey Server Administration Panel?
  5. How do I change my password?
  6. How do I add a new user to my server?
  7. How do I add a new web site to my server?
  8. How do I configure new and old domain names to work with my web sever?
  9. How do I view my web site statistics?
  10. How do I schedule a cron (crontab) job?
  11. How do I edit my web site (and other files)?
  12. How do I password protect certain web sites and folders?
  13. How do I upload, download, and change permissions on files?
  14. How do I scan and protect my web site from viruses?
  15. How do I monitor and restart my web, database and other daemons?
  16. How do I view my server's status (cpu,disk,memory)?
  17. How do I view all real time network traffic and connections?
  18. How do I view all software running on my server?
  19. How do I view my system logs?
  20. How do I monitor my bandwidth usage?
  21. What is SSH and how do I get into my Shell?


  • What is the TurnKey Server Administration Panel?

  • The Turnkey Server Administration Panel is the tool that
    dedicated server and virtual private server customers use to manage their server. All functions ranging from adding additional web sites, uploading and download files, editing your web site, setting up password protected web folders, changing passwords, adding users, and viewing web reports can be done from the TurnKey Server Administration Panel.

  • What is a Dedicated Server?

  • Dedicated Servers are physical computers that are setup and maintained by TurnKey Internet in one of the TurnKey
    Data-Centers. You have your own physical computer, dedicated to your business - your own private hard drive, cpu, memory, and direct bandwidth connection to the Internet via the TurnKey next-generation fiber-optic network. You have complete root access to install and configure the server to your needs, and unlimited potential to add more domain names, web sites or other features. Dedicated servers include a built in Firewall Security system with the TurnKey Real Time Firewall Monitor software. All dedicated servers include custom intrusion detection software, 24x7 system and performance monitoring, secure remote backups, advanced web statistic reports, detailed system reports and the easy to use Server Control panel. Dedicated servers come with large volumes of monthly bandwidth, over 1,000 GigaByte of monthly usage on some billing plans!

  • What is a Virtual Private Server?

  • Virtual Private Server (VPS) Technology is a new technology based on the concept of partitions on mainframes and advanced resource scheduling to divide computers into many virtually isolated servers. A VPS simply put, is a server that runs inside another server. VPS's are now offered as an advanced web hosting platform providing superior performance, security and cost savings over standard 'shared hosting' options of the past. Each VPS acts like a dedicated server but shares hardware. Also known as a Virtual Dedicated Computer, Virtual Dedicated Server (VDS), Virtual Machine, vserver, semi-dedicated, virtual colocation, shared dedicated, or virtual node - the TurnKey Virtual Private Server (VPS) technology provides you with a true dedicated private server environment, for a fraction of the cost of managing your own physical computer. Virtual Private Server technology is the next evolution in high end web hosting, with all the benefits of playing like a big shot, and none of the headaches.

  • How do I login to my TurnKey Server Administration Panel?

  • Logging into your TurnKey Server Administration Panel is quick and easy. You can either first login to the
    TurnKey Customer Care System and simply click on the Server Administration Panel which will connect you directly to your server. You can also login directly via your web browser at: https://www.yourwebsite.com:10000, simply edit the web site name to your server. All connections are 100% SSL Encrypted for your protection. Your username is root, and the password was sent to you via email when you signed up.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server


  • How do I change my password?

  • To change your password, login to the TurnKey Server Administration Panel, and click on System then on Change Passwords on the left hand menu. Then select the user you wish to alter the password for (select root for our example).

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    Next, enter the new password (twice to confirm it) and click change to complete the change.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server


  • How do I add a new user to my server?

  • To create a new user, login to the TurnKey Server Administration Panel, and click on System then on Users and Groups on the left hand menu. Then select create a new user at the top of the screen.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    Next, fill in the specific fields as marked and be sure to include a good password. If you do not wish to grant full unix shell access to your new account (a potential security risk) then select the ftponly.sh option for the shell field. It is best to let the system automatically determine the user id number and other items as shown in the screen shot below. When completed click create.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server


  • How do I add a new web site to my server?

  • To add additional web sites, login to the TurnKey Server Administration Panel, and click on Servers then on Add New Web Site on the left hand menu. In the text box, add the full name of the web site you wish to add, such as mynewwebsite.com, and click the save button. You can add an unlimited number of new web sites through this method, all at once simply by placing each web site on a separate line such as:

    mynewwebsite.com
    thiswebsite.com
    mybusiness.com
    anotherwebpage.com

    you can add an unlimited number of web sites to your server in this quick and easy 1-step process. Click save when completed.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    Next, you will see the status output of the created web site(s). Now you need to reload the apache web server to have the changes take effect, so click on click here to restart apache and your new web sites will now be active on your server.



    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    You can also add specific subdomains such as:

    staff.mybusiness.com
    support.mybusiness.com

    NOTE: When adding a new domain, you can just use sitename.com, the "www" portion of a web url is automatically aliased by the apache web server unless you specifically use a subdomain (as listed above).

    Each web site will be added to your apache web server, and the folder (path) to the web site will be created for you (the default location is always /www/websitename). A 'default' under construction index.htm file will be placed in the folder for you automatically, which you can over write or modify when ready.

    To 'add content' to your new web site, simply upload the files (using SCP/FTP or the File Manager tool from your administration panel) to the folder, for example the folder for our example web site of newwebsite.com would be /www/newwebsite.com.


  • How do I configure new and old domain names to work with my web sever?

  • When
    adding web site(s) to your server, you also need to point the proper dns records from your registrar (the company which you purchased your domain name(s) from) to the IP address of your dedicated or virtual private server. The specific IP address was sent to you via email when you signed up for your account, and should simply be entered into your registrar's domain name panel. For example if your virtual private server's IP is 192.168.1.118, you would configure via your registrar to point www.yourdomainname.com at 192.168.1.118. As long as you configured your web server to work for that domain name as described in the adding web site(s) section, then your web site should now be live to the world. Note: making dns changes at your registrar can take up to 48 hours before fully in effect, meaning you may have configured your web site(s) on your server, but until the domain name is pointing at your IP no one can see your web site.

    TurnKey Internet offers below wholesale prices for all new domain name registrations via our automated domain name registration system. If you used our registration services, your dns updates will often be much faster (as little as 3 hours) versus up to 2 days with other registrars. To point a TurnKey Internet hosted domain name at your newly created web site on your server, simply login to the TurnKey Customer Care System and click on Domain Name Manager, then select update for the domain name you wish to make changes to, and then modify host and address records and input the IP address in the field for www for the hostname, unless you wish to use a different hostname. Use '*' for a hostname if you want a wild-card dns entry to be assigned to that IP, so that any hostname attached to your domain name will find your web server directly.



    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server


  • How do I view my web site statistics?

  • To view web statistics, login to the TurnKey Server Administration Panel, and click on Tools then on either of the two provided web log report tools: Webalizer or Awstats. Both tools can be configured for automated updates, or simply click the update button to generate a report in real time.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server



    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server



    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server



    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server



    Dedicated Server subscribers also have access to the comprehensive web report tool available via the
    TurnKey Customer Care System. You can select the advanced web reports tool and select from 4 different web report generating tools. You can view a full online demonstration of the 4 web reports.

  • How do I schedule a cron (crontab) job?

  • To schedule cron jobs, login to the TurnKey Server Administration Panel, and click on System then on Scheduled Cron Jobs and Create a new scheduled cron job as shown.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    next enter in the specific command, and user you wish the cron job to run as. Select the interval you wish the command to be performed, and then finally click on create. Your cronjob will now be active, you can verify if a specific cron job has been run by viewing the system logs from the cron daemon after it was scheduled to be run (select Tools then System Logs and view the cron log).

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server


  • How do I edit my web site (and other files)?

  • To edit your web site, login to the TurnKey Server Administration Panel, and click on Tools then on File Manager. Your web browser will now load a custom java applet (click yes if your web browser asks for permission to run the software and be sure to NOT disable pop-ups as some features such as the text editor require opening pop up windows) as show:

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    Select EDIT at the top menu bar, once you navigate to the file and directory you wish to modify. Remember, your web site typically will be stored in /www/websitename.com so that is the folder (or path) you wish to go to. When you click EDIT on the file you wish to modify - the editor window will open, letting you modify the actual text of your web site. Click Save and Close once completed modifying the file, and the updated copy will now be live on your web site. Note: Some web browsers cache remote web pages, so even if you edit and save the changes, you may need to click refresh on your web browser (or hold the ctrl key while clicking refresh/reload in your web browser to force a page reload even if cached) to see the effected changes.

    You can always access your server files (and web site content files) via FTP and via SCP. TurnKey Internet highly recommends using SCP (secure copy protocol) instead of using FTP because SCP is more secure and 100% encrypted. Your server is configured to work with both methods. If you wish to install a free secure SCP client on your windows PC, please visit
    http://winscp.sourceforge.net/eng/.

  • How do I password protect certain web sites and folders?

  • To password protect a web site directory (folder), login to the TurnKey Server Administration Panel, and click on Tools then on Protect Web Directories. Next, click on add protection for a new directory as shown:

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    Next, type in the path (or navigate using the .. button) of the folder to protect. Remember your web site(s) are typically stored at /www/websitename.com, so if you wanted to protect that entire web site you would enter that in the directory path field. Select the Choose Automatically option for the users file, and be sure that the password encryption is set to unix crypt. The Authentication Realm is the text message that is displayed when trying to login to a protected folder. Click create once you have made your selections.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    Next, to add specific 'users' that can login to this protected directory, select the add a new user for this directory option as shown:

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    Finally, type in a username and password and click create and this user will be able to login to the protected directory you configured in step 1.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    Note: password protected configurations are stored in a file named .htaccess, and the username and encrypted passwords are stored in a file named .htpasswd in the folder your configured to be protected. You can create as many protected and separate folders as your wish, the web server will not permit remote access to any files named .htaccess or .htpasswd, since the web server knows those are for internal use only (protecting your encrypted user files from prying eyes).

  • How do I upload, download, and change permissions on files?

  • To modify files (upload, download, set permissions, delete files, etc) on your server, login to the TurnKey Server Administration Panel, and click on Tools then on File Manager. Your web browser will now load a custom java applet (click yes if your web browser asks for permission to run the software and be sure to NOT disable pop-ups as some features such as the text editor require opening pop up windows). From the graphical file manager, in your web browser, you can navigate your entire server's file system and upload, download, copy, delete, and view files. You can also create directories, files, and modify permissions of any file or directory.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    In this example we have modified a file (named .system1.txt) by highlighting the file, and selecting the INFO button at the top menu, which opens up the file information window. There you can 'check' the box to make a file 'world writable' as we have done in this example by adding a 'check' to the write permission field for 'group' and 'other'. This in essence will make that file editable by anyone. This is a useful trick with some custom web scripts and software you may later choose to install, where the author says to make a file "world writable", they mean that you need to make the 'write permissions' of a specific file or folder writable by everyone.

    You can always access your server files (and web site content files) via FTP and via SCP. TurnKey Internet highly recommends using SCP (secure copy protocol) instead of using FTP because SCP is more secure and 100% encrypted. Your server is configured to work with both methods. If you wish to install a free secure SCP client on your windows PC, please visit
    http://winscp.sourceforge.net/eng/.

  • How do I scan and protect my web site from viruses?

  • To protect your web site and server from viruses, login to the TurnKey Server Administration Panel, and click on System then on Clam Antivirus. Select Local Directories Check as shown:

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    Next, select the directory to your web site you wish to check, click on the also check sub-directories if you want to check the entire web site, and then click on check this directory. Within a few minutes the virus scanning system will generate a report for your directory as shown in this example:

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server


  • How do I monitor and restart my web, database and other daemons?

  • To monitor the current status of your server daemons, login to the TurnKey Server Administration Panel, and click on Servers then on System and Server Status. You will see a green check mark next to any active running software daemon, such as your web server.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    To restart, reload configuration changes, or simply temporarily stop your web server, select Servers then Apache Web Server from the left hand menu. Next you can click the start apache, stop apache or apply changes links at the top right of the administration panel.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    To restart, or stop other software daemons, simply select the specific server from the Servers menu and perform the same steps as listed above.

  • How do I view my server's status (cpu,disk,memory)?

  • To monitor the current status of your system resources, login to the TurnKey Server Administration Panel, and click on Hardware then on System Information. You can view the available memory, cpu load, network statistics, and file system status in real time.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server


  • How do I view all real time network traffic and connections?

  • To monitor the current status of all open network connections, login to the TurnKey Server Administration Panel, and click on Hardware then on System Information. Next, select Network Statistics at the bottom left and then click on Active connections on the next page at the bottom left.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server


  • How do I view all software running on my server?

  • To monitor all currently running software, login to the TurnKey Server Administration Panel, and click on System then on Running Processes. You can even terminate a specific running process by clicking on the number (process ID) in the left hand column, and then clicking on terminate.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server


  • How do I view my system logs?

  • To view your server's system logs, login to the TurnKey Server Administration Panel, and click on System then on System Logs. You can now display any system log by clicking View in the right most column as show in our example.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    More detailed mail log reports can be viewed by selecting System then Mail Log Viewer and select the specific log you wish to view.

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server


  • How do I monitor my bandwidth usage?

  • To monitor your server's bandwidth usage, login to the
    TurnKey Customer Care System and click on Server Bandwidth Report. You will be presented with a list of all your servers. You can monitor any date range you choose, the default date range is set to view total bandwidth usage of your current billing cycle. Click view report and you will be given a total bandwidth summary and graphic summary of usage as shown:

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server

    Most billing plans include a total number of "Gigabytes" per month of total transfer, this is simply the combination of all traffic in and out of your server as shown. Dedicated Server customers and colocation customers will also be presented with a full graph showing the speed (Mbits per second) of their connection over the billing period.

  • What is SSH and how do I get into my Shell?

  • SSH is a secure encrypted method of remotely managing dedicated servers. SSH is a replacement for the older insecure protocols such as ftp, rlogin and telnet.

    TurnKey Internet highly recommends
    SCP for windows users, it is the fastest most secure way to send and receive files to your Dedicated Server (even faster than FTP). You can also use PuTTY: (http://www.chiark.greenend.org.uk/~sgtatham/putty/), and SecureCRT: (http://www.vandyke.com/products/securecrt).

    To access SSH directly from your web browser (without any additional software installation), login to the TurnKey Server Administration Panel and click on Tools then on SSH/Telnet Login. A java applet will now load (click yes to any setup screens) and directly log you into your server via SSH (you will need to type your username and password for the SSH session).

    The TurnKey Server Administration Panel is the easiest way to manage your Dedicated or Virtual Private Server